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H.O.G. CHAPTERS SPONSORED BY JONES H-D!
CENTRAL ARKANSAS CHAPTER
HOT SPRINGS CHAPTER, ARKANSAS
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| What some of our customers say about our dealership.
To add a testimonial of your own, submit it on the Customer Survey Page. | |
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"I have had my part of dirt bikes using Honda and Yamaha and this is my first HD. The Ultra Classic Electa Glide is awsome. The smoothest riding bike I have ever had."
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By: Ted Conway,AR
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"I had the 1550 upgrade done on my 2005 Road King. Everything went great. Landon did a super job. The entire matter was handled professionally and the work was completed as promised. An outstanding job by the service department, they are working hard to make this dealership 5 stars."
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By: Steve Cabot,AR
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"I am in the sales and service business and I must say that your North Little Rock store is Terrific. From the sales department with Tammi and Scott, parts with Aaron and Jeff to service with Landon, Don and Roger it is just great. All of your folks make customers feel like their business is appreciated. After all, it my money and I can spend it where I choose. Customer service is what it is all about and your people are just great."
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By: Richard Beebe,AR
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"I had a failure happen during the toy ride this year when the clutch on my bike failed. I contacted your dealership saturday while I was stuck at war memorial stadium, I talked to Bob Dingler and told him what took place,he had me check some things with no luck. It was to late to get it to your dealer ship but Bob said if I could get the bike to him monday they would check it out. I purchased a 7 year warranty on this bike and was hoping it would be covered. They did some things to the bike, which I still dont understand how you can loose a whole clutch lever like something broke, but when I picked up my bike today it is working smoother than it did when it was new. I have been to your dealership many times and did not like the service - or should I say the attitude of the people. I'm a service manager and tech and have been for many years and I know how people want to be treated. I must say that Bob was helpful and a pleasure to deal with. Please pass this on to him and his team. Looking forward to my next visit to your dealership."
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By: David Benton,AR
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"I really enjoyed the 'Garage Party' that your store put on. Wendi, Ella and your service manager Bob did an great job, we really had a fun time and really enjoyed the goody bag with the 15% off..now I really loved that! I am still using it! I sure want to be on the list again next year. thanks to all of you who helped and conducted this event. See you next time. Linda Bryant-Seeley"
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By: linda maumelle,AR
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"I LOVED the "Ladies Garage Party"! WENDY and the guys did such a great job! It was great having a ladies get together like this...PLEASE do it AGAIN! We learned alot about bikes and got to SEE how strong Wendy is...showing us how to pick-up a bike! I've been riding for 12 years now and you never stop learning. THANKS SO MUCH!!!! "
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By: Nancy Sheridan,AK
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"Thank you very much for the "Ladies Garage Sale" this past Sat. That was really informative & it relieved alot of fears I have had. I love riding my V-Rod and my confidence is growing! The entire staff were awesome. They answered all my questions & I learned some things I hadn't thought of. I really appreciate you all!! Thanks for the goodie bag! "
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By: Pam North Little Rock ,AR
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"Just wanted to stop in say a BIG THANK YOU to Wendi for the Ladies Garage Party. We had a blast. I found the discussion groups very informative. Bob from service dept. is an awesome gguy. He made me feel more at ease with warranty work. He even answered my trike questions for future reference. All the participating crew had great info for the ladies. Last but not least , the food & our goodie bag was such a great surprise. Thanks again for a wonderful way to spend a saturday morning with other lady riders.... "
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By: Andrea Pine Bluff,GA
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"I attended the Ladies Only Garage Party at the Little Rock location this past Saturday the 27th. Wendi Sams put it on, and she did a wonderful job! Her knowledge of motorcycles was outstanding. She was confident, humorous and very interesting. I did not feel any intimidation at all if I needed to ask a question. All the information was very informative. I look forward to another one put on by Wendi! Maybe a spring one? To get us ready for the riding season next year. Thanks Wendi, you did a great job! Kim A."
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By: Kim Mabelvale,AR
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"Thanks for having the Ladies Garage Party. I really wasn't quite sure what to expect at the "Ladies Garage Party", but it was great. We had a wonderful time and it was a great learning experience as well. I can't say enough about the staff and what an excellent job they all did. They really went out of their way to make everyone feel at home. The meal and the band was an added bonus to a great time. Thanks again for a wonderful Ladies Garage Party."
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By: Debbie Pine Bluff,CO
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"Girls only garage party!!! Wendi, you did an awesome job! I learned so much and had a really GROOVY time! Thanks for putting this on for us girls and totally put me on the list for the next one in the spring! I cant wait!"
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By: Michelle Mabelvale,AR
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"I attended the Ladies Garage Event at the Hot Springs location. I was surprised at the amount of good information we received. It was a very good event and I left feeling well informed and ready to sign up for more. Thank you."
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By: Pam Hot Springs,AR
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"Wendi,
What a great time we all had on Saturday at the garage party. The information was very good - well planned format. It was great being there with a bunch of Harley ladies. I look forward to more in the future. Thanks for the great food and the gift bag was very nice. Mr. Jones - kudos to Wendi and her staff for a job well done. Put me on the list for the spring garage party."
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By: Prissy Pine Bluff,AR
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"I recently attended the ladies Garage Party in Little Rock and I have to say it was a wonderful event. It was well organized, very informative not to mention a lot of fun. Really looking forward to the next one. "
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By: Lorraine little rock,DE
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"I really enjoyed the Ladies' GARAGE PARTY held this last Saturday. Learning how to pick up a fallen bike was one of the highlights. Hearing tips on service and maintenance of your bike, selecting the right gear for the ride, start up procedures and safety tips was very informative. The food was fantastic! The band, NTO, was really good. They had a good time and kept up the beat even after the crowd thinned out. All of the women in attendance, both riders and passengers, appeared to have a great time. An air of camaraderie was in existence. We even made plans to do some all female rides next year where we make as many bathroom stops as we want to make, stop occasionally for shopping, avoid freeways, don't drive 75 mph and have the "passenger" ladies bring along some trucks so we can carry luggage and as many pair of shoes as we want! Thanks to all of the Jones staff for making this a very enjoyable event. I look forward to many more events targeting our specific interests and needs. "
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By: Mickey Little Rock/Hot Springs,AR
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"Thanks for the Garage Party!!! We all had a good time, learned a lot & met new friends. I know that a lot of time, money & hard work went into having it. I wanted you all to know that the Little Rock Harley did a great job. Thank you Wendi & all the staff."
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By: Elena Benton,AR
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"I just wanted to thank Rick Jones for our CAC Day and for the effort he personally made in choosing and preparing the Tacos that were served to all the people who stopped by and ate with us. A good time had by all."
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By: Jo Little Rock,AR
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"While travling to the Hot Springs rally last week I had a flat tire on the rear of my bike. I called in to the service department to see if they could help. They told me that they would be waiting on me when I got there. As soon as we pulled up they were waiting to help me get my bike off the trailer and in the shop. The mechanics in the shop made the repairs on the bike and had me ready to go in less than a hour. Thanks goes to Bob Dingler and his crew for the excellent service and for saving my weekend. We had a great ride at the rally. Thanks again for all your help."
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By: Jim Bartlett,TN
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"the entire staff at the Little Rock location always goes above and beyond the call. No matter what is going on everytime that I visit the store I am greated by name and asked how the family and some of my firends are doing. This shows that the staff cares abour their customers. With attention to detail such as this, it is no wonder that people continue coming back to your Little Rock location.
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By: Anonymous White Hall,AR
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"My wife and I visited the Hot Springs Business Expo on Thursday of last week. While we were there, we had the privilege of meeting and being helped by Ms. Williams. She was so very helpful and her knowledge of your motorcycles and your business was very evident in all her actions and discussions. We had hoped to get to your dealership in Hot Springs on Friday or Saturday to test ride a sled, but we were tied up with unforeseen events.
My wife drives a VSTAR, and I drive a VTX, and I am interested in learning more about the Harley world. We will get down to the dealership soon, and we will look forward to dealing with Ms. Williams.
Jon and Joni Nelson "
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By: Jon and Joni ,AR
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"HAD BEEN IN VIRGINIA ON VACATION AND HAD STOPPED AT SEVERAL HARLEY DEALERSHIPS LOOKING FOR THE RIGHT BIKE. SEVERAL OF THEM HAD THE BIKE WE WERE LOOOKING FOR BUT WHEN THEY FOUND OUT WE WERE FROM KANSAS IT WAS LIKE THE T-SHIRTS ARE IN THE CORNER DON'T BOTHER US. WELL NEEDLESS TO SAY WE STOPPED AT JONES LITTLE ROCK HARLEY FOR A T-SHIRT AND EVERYONE WAS SO FRIENDLY AND HELPFUL WE BOUGHT A NEW ROAD KING CLASSIC THAT I ROAD BACK TO KANSAS (IT WAS A NICE RIDE EXCEPT FOR THE ONE RAIN STORM THAT LASTED ABOUT 15 MILE SOMEWHERE BETWEEN LITTLE ROCK AND FORT SMITH)SO JUST WANTED TO SAY THANKS TO EVERYONE AT JONES FOR BEING SO HELPFUL AND PATIENT WITH US WHILE WE MADE UP OUR MIND AND THE SERVICE DEPT FOR GOING OVER THE BIKE WITH US AFTER THE SALE. "
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By: LARRY & JANET DERBY,KS
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"Recently, my wife and I were traveling out your way on my new 2007 Ultra Classic. This was our first road trip with this bike plus our first visit to your most beautiful state. I try and plan my routes based on the sites and one of the big items I also consider is the various Harley Davidson shops we can pass along the way to Hot Springs. I use the HOG travel guide book noted in the book your Hot Springs store was to be closed on Sundays but open on Monday thus we made some minor trip change plans so that we could stop into your store on June 4th, a few days prior to the start of your State HOG rally.
When we pulled up in front of your new dealership the first thing we didn't see were any signs of life, no bikes, no people, nothing. I pulled out my book and double checked what I had read....Says open on Mondays....
Since we were there we walked around the store, saw a couple of folks packing the shelves getting ready for lots of bikers later in the week. We saw someone in the back roll up door area, thus we knocked. Jason Beckwith was kind enough to roll up the door, let us know that the store was closed on Mondays and he was very sorry. We explained to him about adjusting our schedule just so that we could pick up some T-shirts etc. from your newest location. We talked about bikes for a few minutes then he was kind enough to take us on a short tour of your new store, allowed us (mainly my wife) to find a number of T-shirts and charm for my wife and kids back home (my 26 year old son rides a restored 1959 H.D).
Jason was kind enough to let my wife hunt and search for just what she wanted, he was very patient with us.
A primary reason for taking our rides, besides the great scenery, feeling the wind in your face, smelling the fresh air is meeting lots and lots of very nice people. Jason is one of those we were fortunate enough to meet. He was gracious, showed us hospitality that I'm not sure you would see in California. He took time out of his very busy day to allow us the visit we hoped for at your Hot Springs Harley Davidson location.
It's great to see such outstanding customer service. Jason took that extra step to go above and beyond for us. He is one exceptional employee.
Thanks again,
Bob and Cindy Cave
Pomona Valley HOG Chapter Member"
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By: Bob and Cindy Pamona,CA
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"Love my new Street Glide!"
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By: Robert Sheridan,AR
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"A "BIG" thanks goes out to an employee at the Hot Springs
Shop by the name of Brady MacAdoo. While returning home on
Hwy 270 bypass my engine locked-up on my 60 year old motorcycle. There was no way I could have gotten it loaded
into my wifes truck with out Brady stoping to help. If you want to find out what happened to my engine, you'll have to stop by Jones Harley-Davidson in Hot Springs and ask Brady because I ain't telling, HA, HA, HA. Sometimes old people (me) do dumb things. Anyway the bike is up and running again. Thanks again Brady. Best Regards, Stewart McGhee, Benton, Ark "
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By: Stewart Benton,AR
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"Last month my husband got me my first HD, an 07' 1200L. I love it, no more riding behind him on his Fatboy. But it got better. Our 29th wedding anniversary was May 6th, he surprised me with new pipes. I have the best husband. Thanks Jones HD for the great sales staff and fast service. Cindy Richardson "
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By: Cindy Sheridan ,AR
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"Everyone did a great job at the grand opening."
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By: David Hot Springs,AR
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"I recently just purchased my first bike, a 2007 Street Bob! And am I in love! My experience that I had at Jones in Hot Springs was wonderful! I was treated like a celebrity! The staff that assisted in my transaction treated me like a queen, Evelyn Williams, Leeann Wolf, Jayson Beckwith and Rusty Autry were great! I can not say enough about this great team! Keep up the great work!!!!"
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By: Melissa (Lisa) Royal,AR
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"Just a note to thank you for your help in getting us back into motorcycling. You made our purchasing a HD enjoyable as you conducted everything in a professional and competent manner. We are very proud of our new "Blue" (not black) Sportster Classic.
Thanks
John & Kay Tatum"
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By: John Little Rock ,AR
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"On March 17th I was in a Riders Edge course. I just wanted to say the instructor John Brannon was really helpful and went the extra mile to help all of us in the course. My thanks to John for a job well done.
Anthony Sivewright"
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By: Anthony Mabelvale,AR
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"I would like to thank all of the guys and galls at Jones HD for the great customer service while buying my new Road King. They all go that extra mile to make sure you get the exact bike you have been dreaming about. A special thanks to John Martin, an A+++ salesman. "
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By: Kevin Jefferson,AR
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"I would just like to say Thank-You to the staff at Jones HD dealership in Little Rock. Recently my wife was pleasantly surprised when we purchased her an XL883L as a wedding gift. We had been enticed by Bumpus HD in Memphis and Texoma HD in Sherman(both of which have great sales staff), but it was due to the above and beyond customer service we receive each time we visit Ella Garrett at the Little Rock location that we purchased her bike there. I would STRONGLY recommend that anyone wanting attention to detail and dealing with someone who loves her job and the HD lifestyle visit Ella as well. She is truly an asset to the Jones company. Wendi was excellent in completing the sale, and words cannot say enough about Brian Phelps! This is a man who without a doubt walks the walk, truly a person Willie G. himself should thank for his dedication to his job and the integrity he brings to Harley Davidson Motorcycles. Thanks again guys!"
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By: Jason Malvern,AR
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By: ricky cherry valley,AR
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"I was on a trip to Memphis from Houston on August 4th of this year when my Road King started having trouble. I came to your service dept and was met by Jim Luchsinger who treated me with the highest regard and assured me that I would be on the road soon. Your service dept. went right to work to fix the problem, (a sensor O ring) and I was back on the road. While waiting in the show room I had the opportunity to meet several employees that were all friendly and courteous. You should be very proud of your people and the outstanding customer service that they provide. "
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By: Milo Pearland,TX
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"I want to thank Brian Phelps with Jones HD for helping me leave the nest.
It all started with a phone call, from Jay and Renee R. Brian Phelps agreed to teach the LOH (Ladies of Harley) a Group Riding Course at the LR Jones HD Dealership.
I consider myself a "baby" biker, but I'm getting better each time I ride. Living in NLR and never venturing outside my neighborhood, the thought of having to ride to the LR Jones HD Dealership made me very nervous and I wasn’t sure if I could do this or if I was ready.
Jay R. and my husband, Oscar said they would ride with me if I want to take the course. I couldn’t pass up this offer. You can't believe how my heart was pounding, but I was determined to ride to the LR dealership. I was very nervous and had butterflies in my stomach.
We arrived at the LR Jones HD Dealership before I knew it. We met Brian and the course began. I must compliment Brian as an instructor. He knows how to explain situations so you understand, and makes you feel very comfortable. I was fortunate to have Brian as an instructor before, when I had taken the Riders Edge course in November 2005. Brian and his team were awesome.
Once we reviewed the film and had the Q&A session, it was time for the group ride. The hour ride included winding roads and included entering and exiting onto the Interstate. By the time we got back to the dealership, it had reinforced the reason why I wanted to ride. I had such a great time that it did not feel like I was taking a class.
For all you Ladies that have bikes and are nervous to venture pass the driveway or around the block, this course is for you. Brian is a great instructor and has the gift of making you feel at ease. If I can do this anyone can.
Being a woman rider has added to my self esteem and put me in a unique category. There are so many beautiful places to ride. I'm looking forward to exploring all of them.
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By: Susan North Little Rock,AR
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"I have experienced so called service from HD dealers in several US states and Australia and I am happy to say that Captain is the best Service Manager between here and Australia! I only bought my bikes at Jones because of Captain. Then we met Wendy and John in Sales, Art, Hoss and Todd in Parts and Ella in clothing and they are all great people giving excellent service and friendly advice. The people at Jones are the best!"
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By: Ken Little Rock,AR
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"My wife and I were on a trip to the gulf coast on May 3 of this year when our Ultra started having trouble. Came to your sevice dept and was treated with the highest regard. Your sevice dept. went right to work to fix the problem, (a speed sensor) and we were back on the road. I thank you very much. You should be very proud of your people!"
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By: Ed Rogers,AR
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"I was only "thinking" about buying a bike, but went home a new v-rod owner. A couple of v-rod owners from Texas that were passing through on their way back from Myrtle beach were as excited as I was about my purchase. Tim did not pressure me, but worked with me and gave me a deal I couldn't pass up."
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By: Anonymous Arkadelphia,AR
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"We came in just to look and ended up leaving with two bikes. The salesman and all other employees involved in the sale were the best. I will gladly buy future bikes from this dealer!"
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By: Larry Roland,AR
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By: Todd goodlettsville,TN
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"Ladies Only class is Awsome!!!!! Capt's class was very informative and very relaxing. We even had food!!! The Q&A session answered all of my question and cover some issues that I have not yet encountered. Now I feel like I can order the parts and accessories I want and talk with the service people about my "Pearl" without my Husband "translating" for me. Capt's class has given me freedom to really enjoy the ownership (riding, MX and servicing) of my Harley. Ladies, if you can, make the time for this class, I know I will be back for the next one!
Nancy Osborne,USAF Jacksonville AR"
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By: Nancy Jcksonville,AR
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"I purchased a new 2006 Road King Classic with Wendy Sams being the sales person. Once Again my expierence with the Little Rock location has been a good one. Wendy went out of her way to ensure that my needs were met and Art as usual went above board when he was asked questions about accessories for the new bike. Everything was ready when promised. Once Again, Thanks"
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By: Gary White Hall,AR
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"Everything about the North Little Rock dealership is beyond excellent. Dang good job !!!!!"
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By: Oscar North Little Rock,AR
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"VERY SELDOM DO YOU COME ACROSS A "WHOLE GROUP" OF GREAT PEOPLE LIKE I DID AT YOUR DEARLERSHIP.I TRULY FELT LIKE I HAD JUST BEEN ADOPTED BY HARLEY DAVIDSON FAMILY. THANK YOU ALL FOR GIVING ME THE TRUE "HARLEY EXPERIENCE".
LOOKING FORWORD TO MANY MORE GOOD TIMES IN AND OUT OF THE DEALERSHIP.
Ron Myatt"
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By: RON MORRILTON,AR
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"I bought my Heritage Softail Classic from John and had a great experience! Service, Parts, Clothes and all of the people that work in those departments have all been excellent to work with. One of the best parts about my experience has been the Riders Edge course. I have been riding for a while and it is a true "get back to the basics" lesson. The information and experience you get during the course is very well worth the time invested. I would recommend Jones Harley and the Riders Edge to anyone wanting a great Harley experience!"
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By: Scott Little Rock,AR
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"I am a new and first time (Sept. 2005) Harley Owner. The staff and crew in NLR have been nothing other than OUTSTANDING and AWESOME to me. Since I have been dealing with them, I have become on a "first name basis" with them and this is very gratifying. I have definitely noticed they give as much attention and concern to my conversations with them as they do to any other customer on their sales floor.
Jim in service takes the time to council me about my present and future mechanical needs and suggests changes I may want to make- he seems to be able to work me into the shop schedule on my time table rather than his. Jennifer in MotorClothes has great product knowledge and insights, which keeps me stylish and functional. Jeff and Aaron in the parts department are especially awesome because they bend over backwards to suggest items and help me get chrome parts to dress out my Super Glide. They treat me like a millionaire- cause that's what they want me to spend on my current chrome obsession- HA-HA!! I have had a little interaction with the parts department at the LR store and they too have been nothing but fantastic with my needs or requests.
I am a Rider's Edge graduate, and I could never be able to communicate adequately the positive results and influence Brian and John (Cougar) are accomplishing with your H-D Safety Course.
You ALL are definitely keeping up the good work!!
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By: C. Matthew North Little Rock,AR
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"I just recently moved to the Little Rock area. I brought my 2003 Road Glide in for a 25000 mile check up (Monday July 25th) and had a new rear Tire put on. I found your service people VERY helpful, easy to deal with and helpful in getting my bike done when they said they would. When I picked up the bike, the bike was very clean, and I really appreciate that they took the time to clean my bike as though it was their own. When I went to check out I had a Pre-paid Service agreement with another dealer out of Iowa and your check out (counter) people help me through that process with out a hitch! I just wanted to take this time and say thank you. I found your prices to be competative to other dealers around the USA. I own three harleys and have spent nearly 100k over the past 5 years on bikes and parts and accessories. I am happy to find a Dealer in the Little Rock area that is going to be easy to work with for my future needs. Thanks Guys...well done! Look forward to see you all soon. Please include me in any mailing that you have for any of your sponsor rides. I have already registered for the ARK HOG Rally in Hot SPrings."
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By: Mike Little ROck,AR
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"Captain and his crew in the service Dept. have always gone out of their way to make sure that eveything is completed to standards and that you understand everything that they have done to your bike. Captain is even concerned about the cleaniness and appearance of the chrome and other parts and gives good advice on how to clean those areas.
Art in the parts dept. is top notch. If he does not have the part he will look it up immediatley and if a part comes in and cannot be found on the shelve he will take the time to see what happened to it and then go through the store and find it.
I referred a friend to see either Wendy or Brian on a new bike and he came away with a 2005 Ultra Classic and he is very pleased with the service that he recieved and therefore I am very pleased with it as well.
I have yet to have a bad experience at the I-30 location even though I did not purchase my bike from there."
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By: Gary White Hall,AR
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SATURDAY, JUNE 28th in 2008!
A FAMILY EVENT!
The 2nd Annual "THUNDER & CHROME" Benefit Ride for Alzheimer’s - 8am to 4:30pm.
Gate Admission Donation
Vendors
Activities for the Kids
Music by 'Dallas Rockers A.K.A.'
3:00pm Bike Show $15 Entry Fee
Benefit ride & day-long rally will be hosted by Jones Harley Davidson located at 10210 Hwy I-30 in Little Rock.
This is an open ride & rally for all biker’s & the public.
For more information contact: Alzheimer’s Arkansas at 800-689-6090 www.alzark.org.
All proceeds stay in Arkansas to help Arkansas Families.
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